Last Updated: October 11, 2025

Temu Order Already Received – What to Do

Received a "Temu order already received" notification for a package you never got? Learn how to dispute the delivery, secure your account, and get a refund or replacement.

⚠️ Act Quickly!

You typically have 60-90 days to dispute delivery issues with Temu or your payment provider. Don't delay reporting the problem.

If you suspect account fraud, change your password and contact Temu support immediately.

Common "Already Received" Scenarios

Scenario 1: Delivered to Wrong Address

Tracking shows "delivered" but the GPS location or address is incorrect.

What to Do:

  • Check neighbors within 1-2 blocks
  • Contact carrier with tracking number for delivery address confirmation
  • Request carrier investigation
  • Report to Temu with carrier response

Scenario 2: Package Stolen (Porch Piracy)

Carrier delivered to correct address but package disappeared before you retrieved it.

What to Do:

  • File police report for theft (required for high-value items)
  • Check doorbell camera or neighbor cameras for footage
  • Report to Temu with police report number
  • Consider requiring signature on future deliveries

Scenario 3: Someone Else Accepted Delivery

Household member, roommate, or building staff signed for package without telling you.

What to Do:

  • Ask all household members and building management
  • Check mailroom, garage, or other storage areas
  • Request signature proof from carrier
  • If found, mark as resolved with Temu

Scenario 4: Unauthorized Order (Account Hacked)

Order was placed without your knowledge due to compromised account.

What to Do:

  • Immediately change password
  • Enable two-factor authentication
  • Review all recent orders and cancel unauthorized ones
  • Contact Temu fraud department
  • Dispute charges with bank/credit card
  • Monitor credit for identity theft

Step-by-Step: Resolving "Already Received" Issues

Step 1: Document the issue immediately

Take screenshots of the "already received" status, order details, and any delivery confirmation. Note the date and time you discovered the issue.

Step 2: Check with household members

Verify that no one else in your household, family members, or neighbors received the package on your behalf.

Step 3: Contact the carrier

If tracking shows delivered to a different location, contact the shipping carrier (USPS, UPS, FedEx) with the tracking number to request proof of delivery.

Step 4: Report to Temu immediately

Go to the order in "My Orders" and click "Report an Issue" or "Contact Customer Service". Select "Package not received" or "Unauthorized delivery".

Step 5: Secure your account

Change your Temu password, enable two-factor authentication, and review recent account activity for unauthorized access.

Step 6: File a dispute if needed

If Temu doesn't resolve the issue, file a dispute with your credit card company or PayPal within 60-90 days of the transaction.

Evidence to Gather for Your Claim

Documentation Needed:

  • •Screenshots of order status showing "delivered"
  • •Order confirmation email
  • •Tracking number and full history
  • •Photos of delivery location (if applicable)
  • •Proof of delivery request from carrier
  • •Police report (for stolen packages)

Information to Provide:

  • •Exact date you noticed the issue
  • •Whether you checked with neighbors/household
  • •Carrier's response to your inquiry
  • •Correct delivery address confirmation
  • •History of successful deliveries to same address
  • •Account security review results

Secure Your Account

Whether or not your issue involved account fraud, take these steps to protect yourself:

Immediate Actions:

  • ✓ Change password to strong, unique one
  • ✓ Enable two-factor authentication (2FA)
  • ✓ Log out of all devices
  • ✓ Review recent login activity

Ongoing Protection:

  • ✓ Don't reuse passwords across sites
  • ✓ Use password manager
  • ✓ Monitor account for unusual activity
  • ✓ Set up order confirmation alerts

Preventing Future Issues

Delivery Options

  • ✓Require signature for delivery
  • ✓Use secure package lockers
  • ✓Ship to work address
  • ✓Hold for pickup at carrier location

Monitoring

  • ✓Enable delivery notifications
  • ✓Track orders actively
  • ✓Install doorbell camera
  • ✓Check tracking on delivery day

Account Safety

  • ✓Use strong passwords
  • ✓Enable 2FA/MFA
  • ✓Review orders regularly
  • ✓Don't share login credentials

❓ Frequently Asked Questions

Why does my Temu order say "already received" when I didn't get it?

This can happen due to: (1) carrier misdelivery to wrong address, (2) theft after delivery, (3) someone in your household accepted it, (4) fraudulent account access, or (5) system error in tracking. Check with neighbors and household members first, then contact Temu.

Can I get a refund for a Temu order marked as delivered that I didn't receive?

Yes, Temu typically issues refunds or reships items if you can prove non-delivery. You may need to provide a signed statement, wait for carrier investigation results, or file a police report for high-value items.

How long does Temu take to investigate non-delivery claims?

Temu typically investigates within 3-10 business days. They may contact the shipping carrier for proof of delivery. Resolution time can be longer for high-value orders or suspected fraud.

What if someone hacked my Temu account and ordered items?

Immediately change your password, contact Temu support to report unauthorized access, review all recent orders, cancel any pending shipments, and dispute charges with your bank. Temu may refund unauthorized purchases after investigation.

Related Pages

Temu Order Tracking

Verify your shipment status and location

Temu Returns My Account

Start returns and refunds

Temu Orders Sign In

Secure your account access

Need Help Resolving a Delivery Issue?

Track your order or contact Temu support for assistance.

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