Last Updated: October 11, 2025

Disclaimer

Effective Date: June 25, 2025
Last Updated: October 11, 2025

⚠️ Critical Disclaimer

THIS WEBSITE IS AN INDEPENDENT INFORMATIONAL RESOURCE.

WE ARE NOT AFFILIATED WITH, ENDORSED BY, SPONSORED BY, OR CONNECTED TO TEMU OR ITS PARENT COMPANY PDD HOLDINGS INC.

This is an unofficial guide created to help Temu customers understand order tracking, returns, account management, and related topics. We have no relationship with Temu and cannot provide official support.

1. No Official Affiliation

Temu Orders Guide is a third-party information resource. We are NOT:

  • An official Temu website or service
  • Operated, endorsed, or approved by Temu
  • Affiliated with PDD Holdings Inc. or any of its subsidiaries
  • Authorized to speak on behalf of Temu
  • A Temu customer service channel
  • Connected to Temu in any official capacity

All references to "Temu" and related trademarks are for informational and identification purposes only. These trademarks are the property of their respective owners.

2. Information Only - Not Professional Advice

The information provided on this website is for general informational purposes only. It should NOT be considered:

  • Official guidance from Temu
  • Legal advice
  • Financial advice
  • Professional consultation
  • A substitute for contacting Temu directly

Always verify information with Temu's official customer service for accurate, up-to-date details about your specific situation.

3. No Warranties or Guarantees

While we strive for accuracy, we make NO WARRANTIES OR GUARANTEES about:

  • Accuracy: Information may be outdated or incorrect
  • Completeness: Guides may not cover all scenarios
  • Reliability: Steps may not work in all cases
  • Results: Following our guides doesn't guarantee outcomes
  • Currency: Temu policies may change without notice

Temu's systems, policies, and procedures are subject to change at any time. Information on this website may not reflect the most current updates.

4. Limitation of Liability

We are NOT RESPONSIBLE OR LIABLE for:

  • Issues with your Temu orders or account
  • Lost, delayed, or damaged shipments
  • Return or refund denials
  • Account suspensions or bans
  • Financial losses from following our guidance
  • Decisions made based on information from this site
  • Errors or omissions in our content
  • Actions taken by Temu in response to your inquiries
  • Disputes between you and Temu
  • Any damages arising from use of this website

5. What We Cannot Do

This website and its operators CANNOT:

Account Access:

  • ✗ Log into your Temu account
  • ✗ Reset your password
  • ✗ View your orders
  • ✗ Access your personal information

Order Management:

  • ✗ Track your specific orders
  • ✗ Cancel or modify orders
  • ✗ Expedite shipping
  • ✗ Update delivery addresses

Returns & Refunds:

  • ✗ Process returns
  • ✗ Issue refunds
  • ✗ Approve return requests
  • ✗ Provide return labels

Customer Support:

  • ✗ Provide official Temu support
  • ✗ Contact Temu on your behalf
  • ✗ Escalate issues to Temu
  • ✗ Make decisions for Temu

6. External Links

This website contains links to external websites, including Temu.com. We:

  • Have no control over external site content
  • Are not responsible for external site privacy policies
  • Do not endorse external sites (except for directing to Temu.com for official support)
  • Are not liable for external site actions or policies

Clicking external links is at your own risk. Review their privacy policies and terms before providing any information.

7. Accuracy Disclaimer

We make reasonable efforts to provide accurate information, but:

  • Temu's policies change frequently without notice to us
  • Information may become outdated between updates
  • Screenshots and examples may not reflect current Temu interfaces
  • Different users may have different experiences
  • Regional variations may apply

Always verify critical information directly with Temu before taking action.

8. User Responsibility

By using this website, you acknowledge and agree that:

  • You use this information at your own risk
  • You are responsible for verifying information before acting on it
  • You understand we cannot guarantee specific outcomes
  • You will not hold us liable for issues with your Temu orders
  • You will contact Temu directly for official support

9. Copyright and Trademarks

All trademarks, service marks, trade names, and logos mentioned on this website are the property of their respective owners. Use of these marks does not imply:

  • Endorsement by the trademark owners
  • Affiliation with trademark owners
  • Sponsorship by trademark owners

"Temu" and all related logos, product names, and service names are trademarks of PDD Holdings Inc. Their use is for descriptive purposes only.

10. Changes to Disclaimer

We reserve the right to update this Disclaimer at any time without prior notice. Continued use of this website after changes constitutes acceptance of the updated Disclaimer.

11. How to Get Official Support

For official help with your Temu orders, account, or any issues:

Live Chat: Available 24/7 in Temu app or website

Mobile App: Download the official Temu app for fastest support

12. Contact Us About This Website

For questions about this website only (not Temu orders):

Email: disclaimer@temuordersguide.com

Website: Contact Us Page

Final Important Notice

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT:

  • This is NOT an official Temu website
  • We are NOT affiliated with Temu
  • We CANNOT provide official Temu support
  • Information is provided "AS IS" without warranties
  • You use this information at your own risk
  • We are NOT liable for any issues with your orders
  • You should contact Temu directly for official support
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